HomeMalware & Threats8x8 Pricing Guide 2025

8×8 Pricing Guide 2025

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8×8, a leading provider of cloud communications services, has recently launched new Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) tools that are designed to support collaboration across teams. The X2 plan, in particular, offers a range of features including an auto dialer, call transcripts, analytics reports, supervisor workspace tools, as well as call barge and whisper options that are aimed at helping teams work together more effectively.

These new tools are part of 8×8’s ongoing efforts to provide businesses with innovative solutions for their communication needs. With the increasing trend towards remote work and distributed teams, it has become more important than ever for companies to have reliable and efficient tools to facilitate communication and collaboration.

The X2 plan is especially suited for smaller and mid-sized companies that may not have the resources or infrastructure to support a complex communications system. By offering a range of features in a single package, 8×8 is aiming to make it easier for businesses to manage their communication needs without having to invest in multiple tools and services.

One of the key features of the X2 plan is the auto dialer, which can help teams streamline their outbound call processes and reach more customers in less time. This feature is particularly useful for sales and customer service teams that need to make a large number of calls on a daily basis.

Another important feature of the X2 plan is the call transcripts tool, which allows teams to easily review and analyze conversations with customers. This can be valuable for monitoring customer interactions, identifying patterns, and improving overall communication strategies.

The analytics reports included in the X2 plan provide teams with valuable insights into their communication activities, including call volumes, duration, and outcomes. This data can help businesses make informed decisions about their communication strategies and identify areas for improvement.

The supervisor workspace tools included in the X2 plan give team leaders the ability to monitor and manage team performance in real-time. This can help ensure that teams are working efficiently and effectively, and enable supervisors to provide timely feedback and guidance to team members.

One unique feature of the X2 plan is the call barge and whisper options, which allow supervisors to silently monitor calls or join in to provide assistance as needed. This can be a valuable tool for training purposes, quality assurance, or resolving customer issues in real-time.

Overall, the new UCaaS and CCaaS tools from 8×8 are designed to help businesses improve communication and collaboration across teams. By offering a range of features in a single package, the X2 plan makes it easier for smaller and mid-sized companies to access the tools they need to succeed in today’s fast-paced business environment.

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