Tines, a security automation and orchestration platform, has introduced a new feature for collaboration of security teams on criminal incidents. The feature, called Cases, is targeted at streamlining anomaly handling, remediation and automation. According to Eoin Hinchy, founder of Tines, the collaboration feature is crucial in addressing the critical flaws in current case management systems, such as a lack of customisations, complex interfaces that lead to errors and delays, and no integrations. “With Cases, Tines users – which range from start-ups to Fortune 10 – can deploy a new capability that addresses the critical flaws in existing case management solutions”, commented Hinchy. The new feature is an add-on on the Tines platform, available to all the customers at the time of launch on a free-trial basis. After 45 days of free usage, subscribers will be prompted to purchase the Cases subscription offer.
A user-defined “team collaboration and remediation” option is the backbone of the Cases feature, that allows each member of the team to inspect the status of incidents and actions carried out by their colleagues, collaborate on finding remedies effectively. Cases are created from user-defined “records” that monitor metadata across story runs within a team. Cases ease the operational management of IT and security teams to control and trace security incidents and other malicious activities in a firm while managing response activities. The Tines platform provides a chance to create new workflows and collaborations over statistical anomalies, building automated remediation models to optimise workflows or introduce new ones.
Tines’ no-code security software shortcut approach helps security teams using the automatic vulnerability discovery and repair process before exploitation. The platform features a no-code dashboard enabling security teams to streamline security processes and react to hazards much faster. An average security team receives “10,000 alerts every single day and it’s simply no longer possible for humans to respond to all of them,” said Hinchy. Tines’ no-code automation feature helps security teams build and deploy complex, deep workflows such as phishing attacks response, threat enrichment and suspicious logins faster. Tines said current case management solutions do not support customization for workflows and fields, limiting users’ ability to tailor the product to specific needs, while complex interfaces lead to errors and delays.
Cases, built on an earlier Tines feature called Records, has a fully-customizable user interface that provides visibility across user permissions and trend analysis across workflows. Records allow teams to normalise the data, storing much-reduced, highly-indexed views of it in a fully-customisable manner. Cases can also be integrated into non-Tine platforms, enabled by built-in APIs.
According to Eric Newcomer, an analyst at Intellyx, there is a trend towards enhancing and extending case management capabilities, mainly when applications adopt new technological features, and new forms of collaboration emerge. Adding case management to Tines’ no-code security software will improve its customers’ ability to respond more quickly to the new challenges in cybersecurity. However, the cases feature will need more complex automation capabilities to become an entirely rousing platform since more substantial issues will require case handlers to automate more with more advanced workflows.