Self-service checkouts are becoming increasingly popular in Germany, with many customers opting to use them while shopping. To combat the risk of theft, more and more companies are turning to Artificial Intelligence. According to Frank Horst, an expert from the EHI Retail Institute, “Many retailers are using AI-based surveillance and analysis tools. The number of stores equipped with such technology is on the rise and is expected to continue growing in the coming years.”
The software works by analyzing customer behavior in real-time as items are scanned at the checkout. If any errors or abnormalities are detected, the checkout staff can receive a discreet alert – all without the customer being aware. Horst believes that these systems are constantly improving and can help reduce theft and operational errors.
A survey conducted by the dpa revealed that many retailers such as Rewe, Ikea, and Rossmann are already using or testing various intelligent technologies. Others, like Kaufland, Lidl, and Obi, are considering implementing them. Some companies are more reserved in their comments on the matter, while others choose not to comment at all.
The use of AI in self-service checkouts is seen as a necessary step to address the rising risk of theft in the retail sector. With the ability to monitor and analyze customer behavior in real-time, these systems offer a level of security that traditional checkout methods cannot match. Additionally, the discreet nature of the alerts ensures that the customer’s shopping experience remains uninterrupted.
However, some experts express concerns about the potential invasion of privacy that comes with the use of AI surveillance in retail settings. There are also questions about the reliability and accuracy of these systems, as well as the potential for false alarms and customer profiling.
Despite these concerns, the trend towards using AI in self-service checkouts shows no signs of slowing down. As technology continues to advance, retailers are likely to increasingly rely on AI to enhance security and improve efficiency in their stores.
In conclusion, the retail sector in Germany is embracing AI technology to address the growing risk of theft at self-service checkouts. While some experts raise concerns about privacy and accuracy, the use of AI is becoming more prevalent in stores across the country. As retailers continue to explore the benefits of AI-powered surveillance and analysis tools, the future of self-service checkouts looks to be increasingly intelligent and secure.