ClearSale, a leading provider of fraud prevention solutions, has announced the release of its new Client Portal. This portal is designed to assist ClearSale’s customers in viewing and managing their fraud prevention data, orders, and chargebacks. The portal offers enhanced functionality and a streamlined interface, providing customers with an improved user experience and new features to aid in analyzing and understanding their fraud data.
With the updated interface, customers can now access fraud detection and prevention information at both a high level and on an individual transaction basis. The sleek and intuitive user experience makes it easier for customers to navigate and analyze their fraud data, ensuring efficient management of transactions and chargebacks.
The ClearSale Client Portal presents customers with aggregated fraud data for their stores on personalized dashboards. This includes valuable insights such as chargeback information, a comparison of total transactions versus approved transactions, and a roll-up of avoided fraud. With this comprehensive overview, customers can easily monitor and assess the fraud prevention efforts for their businesses.
Furthermore, customers can delve deeper into specific orders to gain valuable data on order details, payments, and transaction-specific fraud scores. The portal also highlights any red flags related to fraud, empowering customers to make informed decisions. In addition, the chargebacks screen provides an overview of all chargeback claims, while also offering a detailed view of each claim with relevant documentation and data. These screens are designed with a user-focused approach, ensuring a streamlined and efficient fraud management experience.
The enhancements to the ClearSale Client Portal were driven by real customer feedback. ClearSale’s team of experts actively sought input from customers to improve the functionality of core features, resulting in a smoother fraud prevention and chargeback mitigation experience. These refinements further support customers in their efforts to combat fraud effectively.
Aside from the revamped user interface and enhanced core functionalities, the refreshed Client Portal also introduces new features. Notably, there is now an overview of the initial analysis results on the order page. This summary provides customers with quick access to individual order insights and information, enabling swift and informed decision-making.
Rafael Lourenco, EVP and Partner at ClearSale, emphasized the company’s commitment to customer satisfaction. He stated, “We understand that our customers are not fraud experts, nor should they have to be. With the new interface, the seamless ability to drill down into transactions, and clear, actionable analysis and reporting of order and chargeback information, our customers can concentrate on the business of helping their customers, not spend time trying to understand and manage their fraud data.”
ClearSale’s Client Portal is poised to empower customers by providing them with the necessary tools and insights to effectively manage fraud prevention and chargebacks. The streamlined interface, comprehensive dashboards, and detailed order and chargeback information significantly enhance the user experience. By leveraging customer feedback and continuously improving their solutions, ClearSale remains at the forefront of fraud prevention and mitigation technology.