Black Box, a leading technology solutions provider, and Cognigy, a conversational AI-based technology company, have announced a strategic reseller partnership to deliver AI-based solutions that can enhance customer experiences. The partnership will combine Black Box’s comprehensive Customer Experience (CX) solution with Cognigy’s conversational AI-based technology. Through their global network of CX professionals, Black Box will offer a powerful and end-to-end AI-powered customer engagement solution that can help businesses free up contact center and customer service agents for more complex issues and provide highly personalized support.
The partnership aims to simplify customer interactions and help businesses automate routine customer conversations through AI-based virtual assistants. This will enable them to provide 24/7 support and faster, more convenient services while improving customer satisfaction and loyalty. Additionally, with the combination of Cognigy’s conversational AI and Black Box’s CX solutions, businesses will be able to deliver exceptional customer experiences from first contact through resolution.
According to a report by Gartner, 23% of customer service processes that need human intervention could be handled by chatbots by 2023. This makes conversational AI an essential component of modern customer engagement strategies. Both companies believe that combining Black Box’s CX solutions with Cognigy’s AI technology portfolio will provide businesses with a greater advantage in the market and a complete solution set for creating and delivering exceptional customer experiences.
Hardy Myers, Cognigy’s SVP of Business Development and Strategy, said, “At Cognigy, we believe that Conversational AI-based solutions are a critical component of all current and future customer engagement strategies. By partnering with Black Box, we are leveraging their global CX practice and our industry-leading CAI technology to bring powerful, end-to-end AI solutions to the contact center today.”
Sanjeev Verma, President & CEO of Black Box, shared similar sentiments about the partnership that will help transform the customer service delivery model across all channels. He said, “We’re thrilled to partner with Cognigy and combine their cutting-edge Conversational AI solutions with our global CX practice to create new and transform existing customer experiences. Together, we will offer businesses a complete solution set for creating and delivering exceptional customer experiences from initial engagement through resolution.”
The joint solution helps enterprises to improve customer satisfaction and loyalty by ensuring that customers get faster, more accurate, and personalized support. The associates will leverage the partnership to help clients reimagine customer engagement for a more personalized and efficient experience through the use of conversational AI.
In conclusion, this strategic partnership between Cognigy and Black Box helps businesses to modernize and automate complex, manual processes while offering exceptional customer experiences. The industry-leading technology portfolio of Cognigy’s conversational AI integrated with Black Box’s comprehensive CX solutions will enable businesses to improve automation, efficiency, and customer satisfaction, ultimately driving better business outcomes.