A recent cyber-attack targeting telematics provider Microlise has caused significant disruptions to tracking services for major clients like DHL and Serco, while also exposing employee data. The breach, which was announced on October 31, has led to a 16% drop in Microlise’s stock price, prompting the company to work diligently to restore its systems by the end of the week.
According to Microlise’s statement to the London Stock Exchange, the attack compromised “some limited employee data,” although customer data remains unaffected. In response to the breach, the company has enlisted the help of third-party cybersecurity specialists to contain the incident and restore systems. Microlise is also following regulatory guidelines by notifying affected employees, including informing the Information Commissioner’s Office.
The impact of the cyber-attack on key clients has been significant. For Serco, tracking and panic alarms in prison transport vehicles were disabled, forcing crews to implement alternative safety measures such as checking in every 30 minutes and using paper maps. Despite the disruption, Serco assured that its services for the Ministry of Justice remained uninterrupted.
On the other hand, DHL experienced disruptions in delivery tracking for the Nisa Group, affecting supply chain operations. While DHL has since resumed tracking capabilities, specific details regarding impacts on delivery schedules have not been disclosed.
The attack on Microlise serves as a stark reminder of the risks associated with supply chain disruptions. Cybersecurity expert James Neilson, SVP international at OPSWAT, emphasized the importance of strengthening supplier security policies in response to incidents like this.
Neilson stated, “As a trusted technology provider, Microlise’s role in asset tracking made it an appealing target for attackers. Cybercriminals are increasingly aware that disrupting a single supplier can have widespread impacts across multiple clients.”
He further added, “In the face of frequent and high-impact cyber-attacks, a coordinated approach that identifies risks and enforces controls across the digital supply chain – bolstered by strong cyber hygiene and resilient security measures – is essential to prevent service disruptions and data breaches.”
Overall, the cyber-attack on Microlise underscores the critical need for businesses to prioritize cybersecurity measures, especially in the increasingly interconnected world of supply chains. As companies continue to rely on technology and digital systems, safeguarding against cyber threats becomes paramount to ensure business continuity and data protection.