In the world of IT asset management, the challenge of managing SaaS applications, especially shadow SaaS, has presented a complex hurdle for many organizations. The lack of complete visibility into these applications can lead to security gaps, compliance issues, and operational inefficiencies. For teams relying on ServiceNow’s Configuration Management Database (CMDB) to drive critical functions such as IT service management (ITSM), IT asset management (ITAM), and incident response management (IRM), having an accurate and continuously updated SaaS inventory is crucial.
This is where the Grip – ServiceNow CMDB integration solution comes into play. By automating SaaS discovery, tracking, and data synchronization, Grip ensures that the CMDB is always up to date without the need for manual effort.
The importance of eliminating shadow SaaS visibility gaps in the CMDB cannot be overstated. While the CMDB excels at tracking hardware and traditional software, managing SaaS applications presents a different set of challenges. With applications being constantly added, modified, and abandoned without IT’s involvement, shadow SaaS can create blind spots that manual reviews or audits cannot effectively catch. These visibility gaps can lead to incomplete CMDB data, siloed processes, and unnecessary risks across the organization.
Various teams within an organization rely on the accuracy and completeness of CMDB data for different functions, including security and risk management, IT service management, application portfolio management, cost optimization, and business continuity and disaster recovery.
The Grip – ServiceNow CMDB integration solution enhances the ServiceNow CMDB by providing a complete and continuously updated SaaS inventory, including shadow SaaS and all relevant metadata such as risk scores, MFA status, OAuth permissions, and more.
Key capabilities of the integration include seamless data syncing, smart prioritization of applications based on risk and adoption, and continuous automatic updates to ensure the CMDB remains current with daily SaaS data syncs.
By integrating Grip with ServiceNow CMDB, organizations can eliminate the manual tracking of SaaS applications, address shadow SaaS blind spots, and focus on running a secure and efficient IT operation without the constant worry of rogue applications slipping through the cracks.
Benefits of using the Grip – ServiceNow CMDB integration include less manual work, proactive risk management, improved data quality for downstream teams and modules, faster decision-making based on real-time insights, and maintaining ServiceNow as a single source of truth.
Instead of being overwhelmed by SaaS sprawl, organizations can take control of their CMDB and ensure it reflects the reality of their IT environment. By installing Grip’s ServiceNow CMDB integration from the ServiceNow Store or requesting a demo from the Grip team, organizations can streamline their SaaS management and reduce risks without adding extra effort.