SAN FRANCISCO, Oct. 23, 2024 — In a recent development, Schubert Jonckheer & Kolbe LLP has taken up the task of investigating a significant cyberattack and data breach that may have impacted the private information of approximately 14 million customers of American Water Works Company, Inc. This New Jersey-based water and wastewater utility company operates in 14 states and oversees 500 water systems.
On October 7, 2024, the news broke as American Water disclosed in a Form 8-K submission to the Securities and Exchange Commission about a cybersecurity incident that they had encountered. Subsequently, the company acted promptly by closing down its MyWater customer portal and halting billing operations until further notice.
However, what has been particularly concerning is the lack of clarity regarding whether the hackers succeeded in accessing the private information of the customers during the attack. American Water, while failing to confirm any data theft, has vaguely mentioned on its website that more information will be shared “when and as appropriate.” This ambiguity has left the customers in a state of uncertainty, especially since the company collects a wide range of sensitive personal data, including names, emails, addresses, phone numbers, financial information, health records, and more.
The potential consequences of this breach are severe, with customers facing risks such as identity theft, financial fraud, and other serious privacy violations. As a result, those affected may be eligible for financial compensation and demand changes in the company’s cybersecurity protocols to prevent any such incidents in the future.
For individuals who have been notified about the breach or are current or former patrons of American Water seeking more information about their legal rights, they are encouraged to reach out promptly. By contacting Schubert Jonckheer & Kolbe LLP today or visiting their website, individuals can explore their options and take necessary actions to safeguard their interests in response to this breach.
Schubert Jonckheer & Kolbe LLP is a legal firm based in San Francisco that specializes in representing shareholders, employees, and consumers in class action lawsuits against corporate entities. The firm, along with its co-counsel, handles cases across the country, ensuring that the rights of individuals are protected and justice is served in legal matters.
In conclusion, the cybersecurity incident at American Water Works Company, Inc. has raised serious concerns about the safety of private information of millions of customers. As investigations continue and affected individuals assess their legal options, there is a pressing need for transparency, accountability, and stringent cybersecurity measures to prevent such breaches in the future.