Frankfurt am Main, Germany, May 27th, 2026, CyberNewswire
Link11, a prominent European provider of cloud-based IT security solutions with a focus on network and web application security, has announced a significant step in enhancing its digital sovereignty by establishing a ‘Technical Customer Excellence Hub’ in Lisbon. This strategic move signifies the relocation of the company’s technical customer service operations to the European Union, marking a pivotal moment in Link11’s commitment to serving its clients in the region.
CEO Jens-Philipp Jung articulated the company’s motivations for this development, stating, "With the hub in Lisbon, we are addressing the specific regulatory requirements that have been significantly tightened for the European market.” This initiative is expected to streamline operations and ensure that the company can provide the highest level of technical support and compliance.
Starting from the fourth quarter of 2026, the majority of Link11’s technical support will be transitioned to the Lisbon hub, enabling the company to better serve industries that are heavily regulated. The anticipated shift not only underscores the company’s commitment to compliance but aims to enhance operational effectiveness within critical sectors.
Response to DORA, NIS2, and KRITIS
The establishment of the Lisbon hub is a clear response to the rising regulatory requirements surrounding data resilience and sovereignty, particularly standards set forth by the Digital Operational Resilience Act (DORA), the Network and Information Systems Directive (NIS2), and the KRITIS umbrella law. By aligning with these new directives, Link11 positions itself as a leader in ensuring maximum compliance in an evolving regulatory landscape.
Jung further noted, "For us, the focus is on a transparent and reliable positioning in line with the expectations of regulated customers." By emphasizing their dedication to being a European provider, Link11 is sending a strong message to clients about its proactive strategies in navigating the complexities of regulatory compliance.
Marc Lamik, Chief Product Officer at Link11, emphasized that the hub is more than a new location; it represents a significant evolution in how the company handles customer service. "We are fully committed to European data sovereignty, which not only strengthens our customers’ resilience but also that of the entire economic region," he stated, highlighting the broader implications of their strategic move.
European Commitment: More Than Just a Location
The Lisbon hub is integral to Link11’s comprehensive strategy aimed at improving customer service and elevating technical expertise across Europe. Lamik, who will serve as Managing Director, is tasked with overseeing the development of this vital location and spearheading the recruitment process for prospective team members.
"Lisbon is the ideal location to strengthen our European presence. Here, we can find not only top technical talent but can also emphasize our message: service from Europe, for Europe,” Lamik explained. This focus on local talent will ensure that Link11 remains well-positioned to meet the diverse needs of its customers while reinforcing a European identity.
In-House Security Engineers Instead of Third-Party Providers
In a move to enhance service quality and security, Link11 is opting to cultivate its own team of security engineers rather than relying on third-party providers. This decision is aimed at creating a workforce that possesses an in-depth understanding of Link11’s advanced AI-powered solutions.
"We are building a first-class team that lives and breathes our technology and provides optimal support to our customers," Lamik continued. The recruitment drive in Lisbon will tap into a rich pool of multilingual expertise, including proficiency in German, English, and Portuguese, which provides a significant advantage in catering to the needs of the European market.
Even Greater Security Starting in the Fourth Quarter of 2026
The Lisbon hub is set to bolster security for customers operating in critical infrastructure sectors, financial institutions, and other security-sensitive businesses. With the transition schedule set for the fourth quarter of 2026, all technical support will be provided exclusively from within the EU. This alignment with EU legal standards is designed to mitigate third-country risks and simplify the compliance landscape.
In summary, Link11’s latest initiative is a robust commitment to enhancing customer service, ensuring regulatory compliance, and reinforcing European data sovereignty. As the company prepares for its operational shift to Lisbon, stakeholders eagerly await the benefits that such strategic decisions promise to deliver.
About Link11
Link11 stands as a vanguard in the realm of IT security, offering comprehensive protection for global infrastructure and web applications against an ever-evolving landscape of cyber threats. The company’s innovative cloud-based solutions empower organizations worldwide to fortify the cyber resilience of their networks and critical applications, helping to avert disruptions to business activities.
As a BSI-qualified provider of DDoS protection specifically designed for critical infrastructure, Link11 adheres to stringent data security and compliance standards, including PCI DSS, SOC 2 Type 2, BSI C5, and ISO 27001, underscoring its dedication to maintaining a secure digital environment for its clients.
Lisa Froehlich
Link11 GmbH