Contact center software has evolved significantly in recent years, with new technologies like generative AI and the entry of hyperscalers like Microsoft and Amazon into the market. These changes have led to an expansion of features and capabilities available in modern contact center platforms,...

French authorities have launched a major operation aimed at cleaning the country's computer systems of malware that has reportedly infected thousands of users, allegedly for espionage purposes, just before the start of the Olympics. The operation, dubbed the "disinfection operation," has been in progress...