A week after a cybersecurity giant CrowdStrike released an update that affected an estimated 8.5 million Windows computers, causing chaos in various sectors such as healthcare and airlines, the aftermath is still being felt by many organizations that are struggling to restore access to...

Contact center software has evolved significantly in recent years, with new technologies like generative AI and the entry of hyperscalers like Microsoft and Amazon into the market. These changes have led to an expansion of features and capabilities available in modern contact center platforms,...